Shipping policy
Founder's Rate (Sept 15–25): Free shipping, no minimum.
Presale (Sept 25 onward): $6.95 flat rate, free on orders $70+.
All orders are processed and shipped from our fulfillment location. Once your order ships, you'll receive a confirmation email with tracking information.
If your order arrives damaged or defective, your return or exchange request must be initiated within 7 days of delivery — contact us at shop@alioralux.com and we'll make it right.
For shipping address changes or other order issues, please reach out to us at shop@alioralux.com as soon as possible. Once an order has been processed, we're unable to guarantee changes.